FAQ
💡 Are your perfumes authentic?
Yes. We only sell 100% authentic, brand-name perfumes. All products are sourced from authorized distributors or trusted suppliers.
💡 Do you sell testers or used products?
No. All our products are brand new, unopened, and factory sealed. We do not sell testers or used items.
🚚 How long does shipping take?
In-stock items at our warehouse: Orders placed before 2 PM (local time) ship the same day. Orders after 2 PM ship the next business day. Delivery usually takes 3–7 business days, depending on your location.
Items not in stock at our warehouse: Orders ship within 7 business days, and delivery takes 3–7 business days after shipping.
🚚 Do you ship internationally?
We currently ship within the United States only. International shipping will be available soon!
🚚 Can I track my order?
Yes. Once your order ships, you’ll receive a tracking number by email.
🔄 What is your return policy?
You may return unopened, unused items within 30 days of delivery. The customer is responsible for return shipping unless the product is damaged or incorrect.
🔄 How do I start a return?
Email us at customerservice@perfumegiants.com with your order number and reason for return. We’ll guide you through the process.
💳 What payment methods do you accept?
We accept Visa, MasterCard, Amex, PayPal, Shop Pay, Apple Pay, and Google Pay.
💳 Can I cancel or change my order?
If your order hasn’t shipped yet, contact us immediately at customerservice@perfumegiants.com, and we’ll do our best to help.
❓ Still have questions?
Feel free to reach out to us anytime at customerservice@perfumegiants.com or through our Contact Us page.